HVAC CHATS

How HVAC Contractors Can Compete in the Amazon Era

In this episode of HVAC Chats, Contracting Business Editor-in-Chief Nicole Krawcke speaks with Josh Koplin, co-founder of EDEN and a guest contributor to Contracting Business magazine. Koplin discusses how evolving consumer behavior—driven by what he calls the “Amazon effect”—is reshaping how HVAC contractors must market, sell, and deliver services.

Technology Adoption in HVAC: How to Turn Complex Tools into Simple Wins

In this episode of "HVAC Chats," Nicole Krawcke sits down with Jenny Benbrook, founder and CEO of Powerhouse Consulting Group, to discuss how HVAC contractors can get the most out of their business software. From field service management to CRM and ERP systems, Benbrook explains how the right technology—and the right training—can transform efficiency, boost team performance, and drive long-term growth for HVAC businesses.

Why Disruptive Branding Helps HVAC Contractors Win More Customers

On this episode of HVAC Chats, Emily Fleniken, partner and creative director at Lemon Seed Marketing, discusses the importance of building memorable contractor brands. She covers strategies for branding, community engagement, and nurturing existing clients to drive sustainable growth. Emily shares practical tips to humanize your business and stay top of mind with customers.

A Roadmap to Retaining and Growing Multigenerational Teams

In this episode, Trevor Bacon, operations manager and vice president of construction at Bacon Plumbing, Heating, Air & Electric, shares proven strategies for engaging and retaining HVAC talent across multiple generations. From setting clear expectations during onboarding to creating transparent career roadmaps, Trevor explains how contractors can build a culture of growth. He emphasizes the importance of listening to employees, adapting to their needs—whether it’s work-life balance for younger techs or advancement opportunities for seasoned workers—and following through on commitments.

Bridging Generations: How to Build Strong Teams in the Trades

In this episode, we sit down with Chris Johnson, president of Elko, Nevada-based Charles Chester Plumbing & Heating Inc., to talk about why engaging a multigenerational workforce matters more than ever. From seasoned pros passing down hard-earned wisdom to younger techs bringing fresh ideas and digital know-how, each generation has something valuable to contribute. Tune in as we explore how bridging those differences can build stronger teams, boost retention, and set businesses up for long-term success.

Passing the Torch: Inside the Challenges & Triumphs of a Multi-Generational HVAC Business

In this episode, Amanda Zink, president of Lake Havasu, Arizona-based Air Control Home Services, discusses succession planning and the unique dynamics of working in a family HVAC business. Zink highlights both the challenges and deep rewards of multi-generational work, calling it one of the greatest honors of her life to build a business alongside her parents and brother.

HVAC Hiring Hacks: Strategies to Recruit & Retain Top Talent

SupplyHouse.com Chief Human Resources Officer Matt Willden discusses best practice strategies for hiring and retaining key positions within HVAC contracting businesses in this latest episode.

From Zero to $10 Million: The Trio Heating and Air Conditioning Success Story

In 2021, brothers David and Michael Katz founded Trio Heating and Air Conditioning in San Jose, California, despite having no previous experience in the HVAC industry. In just two years, the company grew to $10 million in revenue. In this episode, we sit down with David Katz to discuss scalable business growth, attracting top talent, and more.

PHCC Educational Foundation’s Executive Director Talks Modernizing HVAC Training

PHCC Educational Foundation Executive Director Daniel Quinonez discusses workforce development, focusing on the Foundation’s HVAC education and apprenticeship contest updates, as well as the Trump Administration’s executive order on modernizing workforce programs through registered apprenticeships.

Building the Future: Explore The Trades Executive Director Talks Bridging the Skilled Trades Gap

Explore The Trades Executive Director Kate Cinnamo discusses key challenges in attracting new talent to the skilled trades, Explore The Trades' awareness initiatives, the future of workforce development, and more in this latest episode.